Position 1: L2/ L3 Helpdesk Engineer – Microsoft Technology Stack

Nortec is is Celebrating 25 Years as a Leading Managed Services Provider and has a strong reputation in providing solutions to small and medium businesses.

We help organisations transform their business by offering them  Communication solutions through our own VoIP solution in our data centre as well as process driven solutions to meet and manage their business.

We are very culture driven and end encourage an environment of learning, respect and FUN.

We are currently looking for a highly driven and experienced L1 or L2 helpdesk person. The role is both challenging and varied.

You will gain experience in

  • Network Integration and Managed Support
  • ISP / Fibre Technologies and VoIP soft switching
  • Power Management and Monitoring and Commercial automation
  • VMware

You will be responsible for

  • Gaining knowledge across our whole technology stack, including Microsoft, VMWare, HyperV
  • Managing client issues through our ticketing system and RMM tools
  • Meeting client SLA’s and KPI measurements
  • Clear concise communication with both clients and senior engineers
  • Identifying areas of improvement at client locations and alerting our sales teams.
  • Reporting on tasks achieved and issues identified.
  • Management of our online store

You will come to us with

  • A history of supporting end user clients with L1/L2 issues.
  • A Microsoft MCP status or relevant skill set.
  • Familiarity with a wide range of Microsoft Products, esp workstation and knowledge of server software.
  • Office 365 Experience.
  • Virtualization skills in Hyper V or VMWare
  • Highly motivated with a “can do” attitude
  • A great customer focus and communication skills.
  • Excellent people skills – passionate about the team, loved and respected by customers.
  • Multitasking ability – you can keep many customers happy at once!
  • A high level of trust and integrity.
  • Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients.
  • A sense of humour.

Nice to have skills 

  • Experience with Oracle Micro’s system would be of benefit (but not necessary,
  • ISP / Cisco / Freeswitch or similar experience
  • Connectwise / Kaseya

Nortec offers an excellent remuneration package and benefits including

  • Dynamic, challenging yet supportive work environment
  • Ongoing training, training days and study days.
  • Reimbursement of home internet. (Partial)
  • If an Onsite engineer a mobile phone or phone plan allowance will be provided.
  • A laptop
  • Car Salary packaging.
  • An awesome team of people to work with
  • A company that Genuinely cares about you
  • Access to a training lab

 

Please fill out the form at the bottom of the page to apply

 

Position 2: Oracle POS Micros Engineer

Nortec is is Celebrating 25 Years as a Leading Managed Services Provider and has a strong reputation in providing solutions to small and medium businesses.

We help organisations transform their business by offering them  Communication solutions through our own VoIP solution in our data centre as well as process driven solutions to meet and manage their business.

We are very culture driven and end encourage an environment of learning, respect and FUN.

We are currently looking for a highly driven and experienced L1 or L2 helpdesk person. The role is both challenging and varied.

You will gain experience in

  • Network Integration and Managed Support
  • Micros Technology and skill sets
  • VMware

You will be responsible for

  • Gaining knowledge across our whole technology stack, including Microsoft, VMWare, HyperV
  • Managing client issues through our ticketing system and RMM tools
  • Meeting client SLA’s and KPI measurements
  • Clear concise communication with both clients and senior engineers
  • Identifying areas of improvement at client locations and alerting our sales teams.
  • Reporting on tasks achieved and issues identified.
  • Management of our online store

You will come to us with

  • A history of supporting end user clients with L1/L2 issues.
  • A Microsoft MCP status or relevant skill set.
  • Experience on multiple Micros platforms
  • Highly motivated with a “can do” attitude
  • A great customer focus and communication skills.
  • Excellent people skills – passionate about the team, loved and respected by customers.
  • Multitasking ability – you can keep many customers happy at once!
  • A high level of trust and integrity.
  • Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients.
  • A sense of humour.

Nice to have skills 

  • Connectwise / Kaseya

Nortec offers an excellent remuneration package and benefits including

  • Dynamic, challenging yet supportive work environment
  • Ongoing training, training days and study days.
  • Reimbursement of home internet. (Partial)
  • If an Onsite engineer a mobile phone or phone plan allowance will be provided.
  • A laptop
  • Car Salary packaging.
  • An awesome team of people to work with
  • A company that Genuinely cares about you
  • Access to a training lab

Job Application

  • Drop files here or