Team Leader Service Team – Microsoft Technology Stack
Nortec is Celebrating 30 Years as a Leading Managed Services Provider and has a strong reputation in providing solutions to small and medium businesses.We help organisations transform their business by offering them Communication solutions through our own VoIP solution in our data centre as well as process-driven solutions to meet and manage their business.We are very culture driven and encourage an environment of learning, respect and FUN.We are currently looking for a highly driven and experienced Team Leader The role is both challenging and varied.
You must have
Solid L3 Technical Knowledge (Industry certifications – MCSE, MCP, VMware, ITIL, or equivalent)
Experience in managing a technical team of engineers on a day to day level( Duties include ticket triage and resource allocation, client liaison and addressing client concerns, service metric reporting).
5+ years’ experience in a similar role or 2+ years’ experience working in MSP environments
Essential Technical knowledge:
Windows Server (2019, 2016, 2012 R2, 2008 R2)
Microsoft Exchange (2016, 2013, 2010)
Hypervisors (HyperV and VMWare)
Office 365 (Exchange, SharePoint, OneDrive, Azure AD)
Strong networking skills – Firewalls, UTMs, Routing & Switching, VLANs etc
Backup Software (Shadow Protect, Veeam, Datto)
You will be responsible for
Leadership of the Managed Services technical team. Service ticket triage and resource scheduling, ensure SLA’s are met. Liaise with clients to schedule remote and on-site work, review staff time and performance, ensure client satisfaction.
Perform L3 technical support work, as required, both support tickets and project work.
Client project deployments involving the Microsoft Stack.
Client planning as well as migrations to Cloud solutions.
Managing client support issues through our ticketing system and RMM tools
Meeting client SLA’s and KPI measurements
Clear concise communication with both clients and other engineers
Identifying areas of improvement at client locations and alerting our account management team.
Reporting on tasks achieved and issues identified.
You will come to us with
Highly motivated with a “can do” attitude
A great customer focus and communication skills.
Excellent people skills – passionate about the team, loved and respected by customers.
Multitasking ability – you can keep many customers happy at once!
A high level of trust and integrity.
Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients
.A sense of humour.
Nice to have skills
Connectwise / Kaseya
Azure or AWS or other hosted server experience
Oracle RES3700 / Simphony
Nortec offers an excellent remuneration package and benefits including
Dynamic, challenging yet supportive work environment
Ongoing training, training days and study days.
Reimbursement of home internet. (Partial)
Salary packaging available
An awesome team of people to work with
Please fill out the form at the bottom of the page to apply