Software
As a general rule on all software, we will follow Microsoft’s and other Vendor’s Policy, which is generally the current version -2. This means that we will support up to two versions old. If the software has been retired then it will fall outside our Support guarantees, but we will continue to offer limited support, if possible. It is important to note that retired software will open up your business to additional security risks.
Operating Systems (Server)
- Windows Hyper-V (n-1)
- Windows 2019/2022 (all versions)
- VMWare (n-2)
Operating Systems (Workstation/Laptop)
Email Server Systems
- Exchange 2019
- Microsoft 365
- Google Apps
Databases
- Microsoft Access 2019/2021
- Microsoft SQL Server 2019/2022
Office Suites
- Microsoft 365 – Office Professional Suite
- Microsoft Office 2019 (all versions)
- Microsoft Office 2021 (all versions)
PDF Software
- Adobe Creative Cloud
- Acrobat Reader, Standard & Pro (Current -2)
- Nuance PDF (Current -2)
Antivirus Solutions (Due to the nature of virus activity – these must be current). We only support EDR solutions. Standard antivirus products don’t cut it anymore.
Backup/Imaging Solutions
- Local NAS storage is required to store backup images.
- Storagecraft Shadow Protect\SPX
- Datto Alto\Sirrus\NAS Backup
- Veeam Backup and Replication
- AWS Cloud Backup
- Azure Cloud Backup
Offsite Backup Solutions
The solution must be automated to allow monitoring and alerting.
- Storagecraft Cloud Services
- Datto offsite replication
- Nortec SPOR
- Veeam offsite replication
- AWS backup
- Azure backup.
Remote Access Solutions
- Microsoft Terminal Services (Current -2)
- VPN access via approved Firewall VPN.
Hardware
Nortec will support a multitude of devices. To be supported the devices (with some exceptions) must be vendor supported and have a current hardware support plan.
Network Infrastructure
- Enclosed and secure network patch panel, with cable management and all ports clearly labelled and accessible
- Network wall ports clearly labelled and accessible
Servers
- Must be vendor supported, with current warranty\hardware support plan
- Must have remote hardware access (Dell iDrac, HP iLo or similar)
- Must be in a secure environment, with appropriate power and cooling resources
- Hardware RAID\ SAN RAID – redundant disk system with battery-backed cache. Disks must be vendor-supported
- Dual power supply
- Dell, HP, Lenovo (These are preferred brands; others are supported if the above conditions are met)
UPS
- Must be vendor supported, with current warranty\hardware support plan
- Network management card
- Sufficient battery to power all attached equipment for a minimum 20 mins
- Appropriate software to cleanly shutdown servers upon power failure
- APC, HP, Dell, Eaton (These are preferred brands; others are supported if the above conditions are met)
NAS (Network Attached Storage)
- Must be vendor supported, with current warranty\hardware support plan
- Redundant RAID disks
- Sufficient capacity to store min 5.2 times the size of all current backups
- Qnap, Synology (These are preferred brands; others are supported if the above conditions are met)
Network Switches
- Must be vendor supported, with current warranty\hardware support plan
- IP manageable
- Dlink, Netgear, TP-Link, HP, Cisco
Wireless Access
- Must be vendor supported, with current warranty\hardware\security subscription support plan
- Dlink, Ruckus, Ubiquity, Cisco
Firewall
- Must be vendor supported, with current warranty\hardware\security subscription support plan
- Sonicwall, Sophos SG\XG, Fortinet, Cisco, Watchguard
Internet
- Business grade\NBN high-speed Internet connection, with minimum one static public IP address
Workstations / Notebooks
- Must be less than five years old (PC), four years old (Laptops)
- Meet the minimum software requirements above
- Be a Core i5 or higher (or equivalent)
- 8 GB RAM (Ideally 16 Gb)
- Have a vendor onsite hardware warranty
Mobile Phones / Tablets
- Support for M365 and approved business applications only
- Android Tablets and Phones (n-2)
- iOS Device (iPhones, Ipads) (n-2)
Covered Devices Equipment covered under this agreement is identified and limited to those with a Nortec Asset ID Label.
Devices not affixed with a label requiring support of any kind will be subject to time at the applicable Additional Support Rate.