Software

As a general rule on all software, we will follow Microsoft’s and other Vendor’s Policy, which is generally the current version -2. This means that we will support up to two versions old. If the software has been retired then it will fall outside our Support guarantees, but we will continue to offer limited support, if possible. It is important to note that retired software will open up your business to additional security risks.

Operating Systems (Server)

  • Windows Hyper-V (2012R2\2016\2019  (non core))
  • Windows 2008R2/2012 /2016 (all versions)
  • Small Business Server Windows 2011
  • VMWare (current -2)

Operating Systems (Workstation/Laptop)

  • Window 7 Professional  (all versions)
  • Window 8.1 Professional  (all versions)
  • Window 10 Professional  (all versions)

Email Server Systems

Databases

  • Microsoft Access 2010/2013 / 2016
  • Microsoft SQL Server 2012 /2014 /2016 /2017

Office Suites

  • Office 365 – Office Professional Suite
  • Microsoft Office 2010 (all versions)
  • Microsoft Office 2013 (all versions)
  • Microsoft Office 2016 (all versions)
  • Microsoft Office 2019 (all versions)

PDF Software

  • Adobe Creative Cloud
  • Acrobat Reader, Standard & Pro (Current -2)
  • Nuance PDF

Antivirus Solutions (Due to the nature of virus activity – these must be current). We need access to a centralised management portal to support, monitor and maintain this solution.

  • Symantec Endpoint Protection
  • Trend Worry-Free Business Security Advanced
  • Webroot
  • Sophos Endpoint Protection

Backup/Imaging Solutions

  • Local NAS storage is required to store backup images.
  • Storagecraft Shadow Protect\SPX
  • Datto Alto\Sirrus\NAS Backup
  • Veeam Backup and Replication
  • AWS Cloud Backup
  • Azure Cloud Backup

Offsite Backup Solutions

  • Solution must be automated to allow monitoring and alerting.
  • Storagecraft Cloud Services
  • Datto offsite replication
  • Nortec SPOR
  • Veeam offsite replication
  • AWS backup
  • Azure backup.

Remote Access Solutions

  • Microsoft Terminal Services (Current -2)
  • VPN access via approved Firewall VPN.

Hardware

Nortec will support a multitude of devices. To be supported the devices (with some exceptions) must be vendor supported and have a current hardware support plan.

Network Infrastructure

  • Enclosed and secure network patch panel, with cable management and all ports clearly labelled and accessible
  • Network wall ports clearly labelled and accessible

Servers

  • Must be vendor supported, with current warranty\hardware support plan
  • Must have remote hardware access (Dell iDrac, HP iLo or similar)
  • Must be in a secure environment, with adejuate power and cooling resources
  • Hardware RAID\ SAN RAID – redundant disk system with battery backed cache. Disks must be vendor supported
  • Dual power supply
  • Dell, HP, Lenovo (These are preferred brands; others supported if above conditions met)

UPS

  • Must be vendor supported, with current warranty\hardware support plan
  • Network management card
  • Sufficient battery to power all attached equipment for minimum 20 mins
  • Appropriate software to cleanly shutdown servers upon power failure
  • APC, HP, Dell, Eaton (These are preferred brands; others supported if above conditions met)

 NAS (Network Attached Storage)

  • Must be vendor supported, with current warranty\hardware support plan
  • Redundant RAID disks
  • Sufficient capacity to store min 5.2 time the size of all current backups
  • Qnap, Synology (These are preferred brands; others supported if above conditions met)

Network Switches

  • Must be vendor supported, with current warranty\hardware support plan
  • IP manageable
  • Dlink, Netgear, TP-Link, HP, Cisco

Wireless Access

  • Must be vendor supported, with current warranty\hardware\security subscription support plan
  • Dlink, Ruckus, Ubiquity, Cisco

Firewall

  • Must be vendor supported, with current warranty\hardware\security subscription support plan
  • Sonicwall, Sophos SG\XG, Fortinet, Cisco

Internet

  • Business grade\NBN high speed Internet connection, with minimum 1 static public IP address

Workstations / Notebooks

  • Must be less than 5 years old (PC), 4 years old (Laptops)
  • Meet minimum software requirements above
  • Be a Core i5  or higher (or equivalent)
  • 4 GB RAM (Ideally 8Gb)
  • Have a vendor onsite hardware warranty

Mobile Phones / Tablets

  • Support for O365 and approved business applications only
  • Android Tablets and Phones
    • Must support and run the latest version of Android
  • iOS Device (iPhones, Ipads)
    • Must support and run the latest version of iOS

Covered Devices Equipment covered under this agreement is identified and limited to those with a Nortec Asset ID Label

Devices not affixed with a label requiring support of any kind will be subject to time at the applicable Additional Support Rate