We are currently looking for a highly driven and experienced Team Leader The role is both challenging and varied.

You must have

• Solid L3 Technical Knowledge (Industry certifications – MCSE, MCP, VMware, ITIL, or equivalent)
• Experience in managing a technical team of engineers on a day to day level( Duties include ticket triage and resource allocation, client liaison and addressing client concerns, service metric reporting).
• 5+ years’ experience in a similar role or 2+ years’ experience working in MSP environments

Essential Technical knowledge:

• Windows Server (2019, 2016, 2012 R2, 2008 R2)
• Microsoft Exchange (2016, 2013, 2010)
• Hypervisors (HyperV and VMWare)
• Office 365 (Exchange, SharePoint, OneDrive, Azure AD)
• Strong networking skills – Firewalls, UTMs, Routing & Switching, VLANs etc
• VoIP Systems
• Backup Software (Shadow Protect, Veeam, Datto)

You will be responsible for

• Leadership of the Managed Services technical team.  Service ticket triage and resource scheduling, ensure SLA’s are met. Liaise with clients to schedule remote and on-site work, review staff time and performance, ensure client satisfaction.
• Perform L3 technical support work, as required, both support tickets and project work.
• Client project deployments involving the Microsoft Stack.
• Client planning as well as migrations to Cloud solutions.
• Managing client support issues through our ticketing system and RMM tools
• Meeting client SLA’s and KPI measurements
• Clear concise communication with both clients and other engineers
• Identifying areas of improvement at client locations and alerting our account management team.
• Reporting on tasks achieved and issues identified.

You will come to us with

• Highly motivated with a “can do” attitude
• A great customer focus and communication skills.
• Excellent people skills – passionate about the team, loved and respected by customers.
• Multitasking ability – you can keep many customers happy at once!
• A high level of trust and integrity.
• Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients.
• A sense of humour.

Nice to have skills 

• Connectwise / Kaseya
• Azure or AWS or other hosted server experience
• Fushionpbx/Freeswitch
• Oracle RES3700 / Simphony

Nortec offers an excellent remuneration package and benefits including

• Dynamic, challenging yet supportive work environment
• Ongoing training, training days and study days.
• Reimbursement of home internet. (Partial)
• A mobile phone or phone plan allowance will be provided.
• A laptop
• Salary packaging available
• An awesome team of people to work with

Nortec is Celebrating 25 Years as a Leading Managed Services Provider and has a strong reputation in providing solutions to small and medium businesses.
We help organisations transform their business by offering them  Communication solutions through our own VoIP solution in our data centre as well as process-driven solutions to meet and manage their business.
We are very culture driven and encourage an environment of learning, respect and FUN.
We are currently looking for a highly driven and experienced L1 or L2 helpdesk person. The role is both challenging and varied.
You will gain experience in

• Network Integration and Managed Support
• ISP / Fibre Technologies and VoIP soft switching
• Power Management and Monitoring and Commercial automation
• VMware

You will be responsible for

• Gaining knowledge across our whole technology stack, including Microsoft, VMWare, HyperV
• Managing client issues through our ticketing system and RMM tools
• Meeting client SLA’s and KPI measurements
• Clear concise communication with both clients and senior engineers
• Identifying areas of improvement at client locations and alerting our sales teams.
• Reporting on tasks achieved and issues identified.
• Management of our online store

You will come to us with

• A history of supporting end user clients with L1/L2 issues.
• A Microsoft MCP status or relevant skill set.
• Familiarity with a wide range of Microsoft Products, esp workstation and knowledge of server software.
• Office 365 Experience.
• Virtualization skills in Hyper V or VMWare
• Highly motivated with a “can do” attitude
• A great customer focus and communication skills.
• Excellent people skills – passionate about the team, loved and respected by customers.
• Multitasking ability – you can keep many customers happy at once!
• A high level of trust and integrity.
• Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients.
• A sense of humour.

Nice to have skills 

• Experience with Oracle Micro’s system would be of benefit (but not necessary,
• ISP / Cisco / Freeswitch or similar experience
• Connectwise / Kaseya

Nortec offers an excellent remuneration package and benefits including

• Dynamic, challenging yet supportive work environment
• Ongoing training, training days and study days.
• Reimbursement of home internet. (Partial)
• If an Onsite engineer a mobile phone or phone plan allowance will be provided.
• A laptop
• Car Salary packaging.
• An awesome team of people to work with
• A company that Genuinely cares about you
• Access to a training lab