Managed IT Solutions
Cyber Security is the forefront of all our Managed IT Solutions.
The Secret of Success
Nortec understands that no two businesses are alike.
Our managed IT solutions allow you to focus on what you do best: run your business!
OUR FOCUS IS RELATIONSHIP BUILDING.
We consider ourselves an extension of your business and align your growth to our performance. Our relationship begins by assigning you a dedicated account manager.
OUR MISSION IS TO HELP YOUR BUSINESS SUCCEED
We will work with you to identify your critical business processes, pain points and vulnerabilities. This allows us to design an overall technology plan will support your long-term business goals.
OUR CORE VALUE IS PROVIDING SUPPORT WHEN YOU NEED IT.
After we have established a game plan, we will continually monitor and manage your system with onsite and/or remote support so you can get on with running your business.
WE WILL WORK WITH YOU. ALWAYS
The aim of Managed IT Solutions is to improve your IT infrastructure, lower your IT costs with preventative maintenance: plus improve your system administration.
Managed IT Solutions
Did you know that most of the day-to-day problems you experience with your network can be fixed easily and inexpensively – or even PREVENTED from happening in the first place? Designed to reduce your costs, increase your productivity and mitigate your business risks, Nortec partners with you as your Virtual IT Department – allowing you to focus on running your business, not your technology. Our Managed IT Solutions combined with our Cyber Essentials security ensure your productivity and reduce your risk.
ONBOARDING AUDIT
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware, line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. This is the basis of our “First Ten Days at Nortec”.
TECHNOLOGY BRIEFS
We will meet with you regularly to discuss where you see your business moving to, outline advances in technology and to discuss the implementation of plans that aligns with your long-term business goals. We also look at what issues you had over the period and our performance against those.
NETWORK SECURITY AND MONITORING
We will monitor, patch and secure all devices on your network, whether they are onsite or cloud based. We have tools in place to watch your network 24×7 for any thing that could go wrong.
HELP DESK
Our Service Desk personnel are certified to support all of your Server, Desktop and Laptop Operating Systems, Tablets, Smartphones, Productivity Applications and Network Hardware.
We have a team of Certified Network and Cyber Security Engineers and Account Managers who are passionate about technology. They are continually training and implementing their knowledge to ensure the IT infrastructure of your business performs to full capacity. No matter how intricate the situation or minuscule the problem – our Managed IT Solutions Teams are on hand to provide you with value-added service and after-hours support when you need it the most.
This is who we are. This is what we do best. A progressive IT company that provides innovative secure solutions to help your business achieve growth and profitability. Allow us to customise a solution that works for your business.
IT Solutions
In addition to our key strengths listed below, we can also assist you with the areas listed in the tabbed box.
Outsourced Helpdesk
An Outsourced Help Desk allows both your company and your staff to concentrate on what your business does best. We have certified staff working across all three tiers of support levels, allowing for quick resolution of any issues you may have.
We will give you access to our Downstream IT Technology (next tab) suite. This is a comprehensive suite allowing you to have an outsourced helpdesk. It includes ticketing, Service Level Management, Reporting, Patching, Anti-Virus, and Remote Control. Most Importantly the ability to handle ticketing and problem resolution internally or to pass it up stream to us.
We are familiar with a lot of Non Standard applications – especially in the Pharmaceutical Industry, Real Estate, Import / Export, Wholesale, Warehousing, Small Business, Legal and Education.
Having a fully or partial outsourced help desk can same you both time and money. Imagine your staff can raise tickets to be tracked and managed. Even if you have your own IT staff, using our tools will free up their time to allow them to work on projects. We can either answer the phone with a generic helpdesk or customised greeting.
Alternatively if your IT Staff are busy or the problem is challenging – they can assign the ticket to Nortec and leave our engineers work on it.
A few of the Managed IT Solution verticals we’re good at
Nortec look after a vast range of businesses with our Managed IT Solutions. We have experience across all verticals and types. No Matter the Vertical all of our solution come bundled with our Cyber Security Essentials Package.
Please contact us to discuss to see what we can do for your business.
Legal Practice Technology Solutions
As the Practice Manager or owner you know the prime objective is to keep the firm billing. Interruptions that affect billable time cannot be tolerated. So much of what you do is reliant on technology, whether it be maintaining records, scheduling court dates or communicating by email, so be sure that you don’t set yourself up for failure with inadequate IT infrastructure. Let us managed your IT requirements so you can concentrate on your business. Legal Practice-specific services include:
Solutions many of the Legal Firms take up with us include:
We are familiar with the most widely used legal applications and document management systems in Australia. These include Leap, Open Practice, Lawdocs, and Practice Evolve.