The Secret of Success

Nortec understands that no two businesses are alike. Our solutions allow you to focus on what you do best: run your business!

OUR FOCUS IS RELATIONSHIP BUILDING.

We consider ourselves an extension of your business and align your growth to our performance. Our relationship begins by assigning you a dedicated account manager.

OUR MISSION IS TO HELP YOUR BUSINESS SUCCEED

We will work with you to identify your critical business processes, pain points and vulnerabilities. This allows us to design an overall technology plan will support your long-term business goals.

OUR CORE VALUE IS TO PROVIDE SUPPORT WHEN YOU NEED IT.

After we have established a game plan, we will continually monitor and manage your system with onsite and/or remote support so you can get on with running your business.

WE WILL WORK WITH YOU. ALWAYS

Our aim is to improve your IT infrastructure, lower your IT costs with preventative maintenance: plus improve your system administration.

Managed IT Services

Did you know that most of the day-to-day problems you experience with your network can be fixed easily and inexpensively – or even PREVENTED from happening in the first place? Designed to reduce your costs, increase your productivity and mitigate your business risks, Nortec partners with you as your Virtual IT Department – allowing you to focus on running your business, not your technology.


ONBOARDING AUDIT

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware, line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. This is the basis of our “First Ten Days at Nortec”

TECHNOLOGY BRIEFS

We will meet with you regularly to discuss where you see your business moving to, outline advances in technology and to discuss the implementation of plans that aligns with your long-term business goals. We also look at what issues you had over the period and our performance against those.

NETWORK SECURITY AND MONITORING

We will monitor, patch and secure all devices on your network, whether they are onsite or cloud based. We have tools in place to watch your network 24×7 for any thing that could go wrong.

HELP DESK

Our Service Desk personnel are certified to support all of your Server, Desktop and Laptop Operating Systems, Tablets, Smartphones, Productivity Applications and Network Hardware.

We have a team of Certified Network Engineers and Account Managers who are passionate about technology. They are continually training and implementing their knowledge to ensure the IT infrastructure of your business performs to full capacity. No matter how intricate the situation or minuscule the problem – Nortec are on hand to provide you with value-added service and after-hours support when you need it the most.

This is who we are. This is what we do best. A progressive IT company that provides innovative solutions to help your business achieve growth and profitability. Allow us to customize a solution that works for your business.

IT Solutions

In addition to our key strengths listed below, we can also assist you with the areas listed in the tabbed box.

Technology as a Service / Hardware as a Service

Our Technology as a Service program is an effective way to eliminate the capital expense of new equipment and software and its effect on your budget. The solution is a comprehensive, flexible solution that bundles hardware, software and services into a single subscription price.

This concept is not new your business has been using “as a Service” for quite some time. Google, Microsoft Office 365, Xero, Salesforce, Amazon and Azure already work this way. Our Technology as a Service or Hardware as a Service program simples brings the solution down to a business hardware level.

Client Benefits

  • No Upfront Capital Expenses.
  • Fixed Monthly Fee.
  • Add or remove technology according to demands
  • Day-to-day IT management included.
  • Predictable, to you IT Expenses
  • List item

Outsourced Helpdesk

An Outsourced Help Desk allows both your company and your staff to concentrate on what your business does best. We have certified staff working across all three tiers of support levels, allowing for quick resolution of any issues you may have.

We will give you access to our Downstream IT Technology (next tab) suite. This is a comprehensive suite allowing you to have an outsourced helpdesk. It includes ticketing, Service Level Management, Reporting, Patching, Anti-Virus, and Remote Control. Most Importantly the ability to handle ticketing and problem resolution internally or to pass it up stream to us.

We are familiar with a lot of Non Standard applications – especially in the Pharmaceutical Industry, Real Estate, Import / Export, Wholesale, Warehousing, Small Business, Legal and Education.

Having a fully or partial outsourced help desk can same you both time and money. Imagine your staff can raise tickets to be tracked and managed. Even if you have your own IT staff, using our tools will free up their time to allow them to work on projects. We can either answer the phone with a generic helpdesk or customised greeting.

Alternatively if your IT Staff are busy or the problem is challenging – they can assign the ticket to Nortec and leave our engineers work on it.

This is the Way the Modern Office Works – Link Your IT Help Desk to Ours

Run your department faster, with more up time, by linking your IT service desk to ours. Our Co-Managed IT Services will save you both time and money and give you visibility on the service issues you regularly deal with

The benefits come fast.

You retain complete control over service issues; you decide when tickets get escalated to us.

The automation platform is easy for staff to use and for you to manage.

There’s less downtime. And more time for you to get things done.

Improve your productivity by using a tool that helps you manage and prioritize end-user requests.

Working together, we will provide the additional support and expertise that will complement your IT department.

Co-Managed IT Services gives you access to

  • Time sheets : How long is your technical team spending resolving issues.
  • Projects : tracking stages and time speant on each phase of the project.
  • Dispatch : Assign and track tasks assigned to your technical team.
  • Reporting : Full metrics on tickets and time.
  • Service : Track and measure all technical work through service tickets.
  • Configurations : Track your IT assets, serial numbers and warranties.

IT Office Relocation – Networks and Computers

Your IT equipment is crucial to your business – IT Office relocation requires more than a removalist. It requires a company who would understand your systems, how dismantle them with care, transport the equipment safely and rebuilt the systems at new site and provide support while you settle in.

We have the experience to make the IT office relocation a breeze with far less worry for you. Whether it is one PC in your accounts department, or an office move to a different state we take the utmost responsibility and care to ensure protection of your equipment from beginning to end.

Our team of professionals will audit, document, decommission, transport, recommission and test your data and voice devices for basic connectivity. Our aim is to work in unison with you organisation to deliver you the best possible transition. We can assist with organisation of your voice and data connections at new location.We maintain the highest levels of security of your equipment throughout all stages of the relocation.We have been involved in the relocation and setup of many businesses. We were responsible in the setup and roll out of Radio Rentals stores Australia wide.

Leave It to Us

  • Full project management.
  • IT infrastructure removal, delivery, and installation.
  • Coordination of Telecommunications Move.
  • Migration to a new network.
  • Server Rack installations and setup.
  • Cabling

Virtualisation – Do More with Less

What is Virtualisation?

Simply defined. Virtualisation is using a reduced number of physical devices to run a larger number of virtual or logical devices. This is accomplished by using virtualisation software to create a layer between the underlying physical hardware and the virtualised computing resource. The virtualised resources will then share items on the physical host including – memory, CPU’s, network, disk I/O and storage.

Types of Virtualisation Solutions

Server : Servers are generally under utilized. A single File and Print server may only ever reach 2-3% utilization. This leaves the server sitting idle 97% of the time. Through the use of Virtualisation on the physical hardware can support multiple Virtual servers, thereby increasing the servers utilization.

Storage: Allows for pooling of storage resources from multiple locations. This reduces the amount of lost or orphaned storage space and increase utilisation.

Hyper Converged :Hyperconvergence is an IT framework that combines storage, computing and networking into a single system in an effort to reduce data center complexity and increase scalability.

Network: Allows for the combining of resources within networks. Network Virtualisation eases the tedious and time consuming management of networks. It allows for optimisation of network speed as well as increase reliability, flexibility,security and flexibility.

Desktop : a workstation is virtualised with all its applications and preferences into a virtual machine (VM). This VM can be accessed from anywhere within the organisation from any workstation located in the organisation. Machine and patch maintenance becomes easier and Total Cost of Ownership is reduced.

Benefits

  • Reduced power consumption and cooling costs through consolidation.
  • VM’s can be backed up whilst running.
  • VM’s can be restored easily to another server or location.
  • Allows you to run different operating systems on the one piece of pysical hardware
  • Higher performance due to load balancing.
  • Faster deployments – Virtual server images can be created and brought up in seconds.

As both A Vmware and a Microsoft partner we can providing consulting services in the early stages of your Virtualisation project planning. Guide you through best practises based on our hard earn’t experience as well as assessing your current technology solution and making recommendations on improvements.

Training

Stuff on training

Leave It to Us

  • Full project management.
  • IT infrastructure removal, delivery, and installation.
  • Coordination of Telecommunications Move.
  • Migration to a new network.
  • Server Rack installations and setup.
  • Cabling

A few of the business IT verticals we’re good at

Nortec look after a vast range of businesses. We have experience across all verticals and types. Please contact us to discuss what we can do for your business.

Legal Practice Technology Solutions

As the Practice Manager or owner you know the prime objective is to keep the firm billing. Interruptions that affect billable time cannot be tolerated. So much of what you do is reliant on technology, whether it be maintaining records, scheduling court dates or communicating by email, so be sure that you don’t set yourself up for failure with inadequate IT infrastructure. Let us managed your IT requirements so you can concentrate on your business. Legal Practice-specific services include:

  • Technology as a Service – For a fixed monthly fee we install all computing resources you require with unlimited support.
  • Cloud Telephony – you no longer need to worry about your phones or call management ever again.
  • Offsite backup and recovery of their servers – allowing you to continue working during any outages.
  • Security – let us worry about your security so you don’t have to
  • Experienced, efficient service desk staff with knowledge of Accounting firms.
  • Data storage and virtualization solutions for e-discovery, archiving and document management.
  • Remote access to your office files and data while traveling or in court
  • Practise Management knowledge

Solutions many of the Legal Firms take up with us include 

  • Technology as a Service
  • Office 365 Mail
  • MS-Teams / Sharepoint
  • Backup and DR
  • End Point Protection and Dark Web monitoring
  • Internet and multisite links
  • Hosted Phone Systems
  • Risk Identification and Mitigation

We are familiar with the most widely used legal applications and document management systems in Australia. These include Leap, Open Practice, y Lawdocs, and Practice Evolve.

Accounting Practise Technology Solutions

Leverage our expertise and reap the benefits of our Accounting Technology Solutions for your practice. Increase your staff’s efficiencies and productivity while reducing costs and mitigating risk. Our Accounting Practice-specific services include: 

  • Technology as a Service – For a fixed monthly fee we install all computing resources you require with unlimited support.
  • Cloud Telephony – you no longer need to worry about your phones or call management ever again.
  • Offsite backup and recovery of their servers – allowing you to continue working during any outages.
  • Security – let us worry about your security so you don’t have to.
  • Experienced, efficient service desk staff with knowledge of Accounting firms.

Solutions many of the Accounting Firms take up with us Include: (as us for a reference)

  • Technology as a Service
  • Office 365 Mail
  • MS-Teams / Sharepoint
  • End Point Protection and Dark Web monitoring.
  • Internet and multisite links
  • Hosted Phone Systems
Real Estate Technology Solutions

We understand the issues Real Estate Agents face. We understand that you strive to provide the best service for your customers. Your IT systems should be there to help you. Nortec have been supporting Real Estate Agents for over 25 years.  Leverage our expertise and increase your staff’s efficiencies and productivity. Our Accounting Practice-specific services include: 

  • Knowledge of most real estate packages inc REST, Portplus, Console and Campaign Trail
  • Technology as a Service – For a fixed monthly fee we install all computing resources you require with unlimited support.
  • Cloud Telephony – you no longer need to worry about your phones or call management ever again.
  • Offsite backup and recovery of their servers – allowing you to continue working during any outages.
  • Security – let us worry about your security so you don’t have to.
  • Experienced, efficient service desk staff with knowledge of Real Estate firms.

Solutions many of the Real Estate Firms take up with us Include: (as us for a reference)

  • Technology as a Service
  • Office 365 Mail / Migration
  • MS Teams and SharePoint
  • End Point Protection and Dark Web monitoring.
  • Internet and multisite links
  • Hosted Phone Systems
Manufacturing Technology Solutions

All manufacturers strive to optimize operational processes. Greater automation and accelerated production cycles, and advances in technology are shaping this new business model. Constant disruptions, rising pricing pressures, intense competition and continuous innovation have all forced manufacturers to rethink their business models. Leverage our expertise. Our Manufacturing -specific services include: 

  • Onsite Virtualised Server Solutions. Configured for maximum uptime
  • Managed Support – For a fixed monthly fee we take over your IT.
  • Cloud Telephony – you no longer need to worry about your phones or call management ever again.
  • Offsite backup and recovery of their servers – allowing you to continue working during any outages.
  • Security – let us worry about your security so you don’t have to.
  • Experienced, efficient service desk staff with knowledge of manufacturing firms.

Solutions many of the Manufacturing Firms take up with us Include: (as us for a reference)

  • On Premise Virtualised Server with high availability.
  • Office 365 Mail / Migration
  • MS Teams and SharePoint
  • End Point Protection and Dark Web monitoring.
  • Internet and multisite links
  • Hosted Phone Systems
Healthcare Technology Solutions – General Practises, Medical Center, Dental, Specialist Centers, Radiology

We understand technology is important in the healthcare industry. Our engineers have extensive knowledge of popular healthcare packages. .  Our Healthcare -specific services include: 

  • Onsite Virtualised Server Solutions. Configured for maximum uptime
  • Managed Support – For a fixed monthly fee we take over your IT.
  • Cloud Telephony – you no longer need to worry about your phones or call management ever again.
  • Offsite backup and recovery of their servers – allowing you to continue working during any outages.
  • Security – let us worry about your security so you don’t have to.
  • Experienced, efficient service desk staff with knowledge of Healthcare firms.

Solutions many of the Healthcare Firms take up with us Include: (as us for a reference)

  • On Premise Virtualised Server with high availability.
  • Office 365 Mail / Migration
  • MS Teams and SharePoint
  • End Point Protection and Dark Web monitoring.
  • Internet and multisite links
  • Hosted Phone Systems
Hospitality Technology Solutions – Restaurants, Hotels, Stadiums

As an Oracle Gold Partner in hospitality. Our engineers have extensive knowledge of Oracles leading hospitality solutions – Simphony POS and Opera Hotel Management. Our Hospitality Team have recently completed a roll out of 200 POS Terminals to Queensland Country Bank Stadium.  Our Hospitality services include: 

  • Onsite Virtualised Server Solutions. Configured for maximum uptime
  • Managed Support – For a fixed monthly fee we take over your IT.
  • Cloud Telephony – you no longer need to worry about your phones or call management ever again.
  • Offsite backup and recovery of their servers – allowing you to continue working during any outages.
  • Security – let us worry about your security so you don’t have to.
  • Experienced, efficient service desk staff with knowledge of Hospitality firms.

Solutions many of the Hospitality clients take up with us Include: (as us for a reference)

  • On Premise Virtualised Server with high availability.
  • Event Onsite Support
  • Integration between platforms
  • End Point Protection and Dark Web monitoring.
  • Internet and multisite links
  • Menu Design and Programming
Education Technology Solutions – Schools, TAFE, University

 Our Educational services include: 

  • Onsite Virtualised Server Solutions. Configured for maximum uptime
  • Managed Support – For a fixed monthly fee we take over your IT.
  • Cloud Telephony – you no longer need to worry about your phones or call management ever again.
  • Offsite backup and recovery of their servers – allowing you to continue working during any outages.
  • Security – let us worry about your security so you don’t have to.
  • Experienced, efficient service desk staff with knowledge of Hospitality firms.

Solutions many of the Education clients take up with us Include: (as us for a reference)

  • On Premise Virtualised Server with high availability.
  • Hosted Phone Systems
  • Equipment Supply
  • End Point Protection and Dark Web monitoring.
  • Internet and multisite links
  • Consulting Services

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