Role has been filled:
Trainee/ Junior IT Helpdesk Engineer

Nortec is Celebrating 30 Years as a Leading Managed Services Provider and has a strong reputation in providing solutions to small and medium businesses. We help organisations transform their business by offering them process-driven solutions to meet and manage their business. 

Our Core Values are

Life/ Work Balance



Leadership Growth

Customer Excellence

You Must Have

  • An Interest in Technology. Rebuilding PC, playing with operating systems. networking computers. Setup your home wifi.
  • You must be undertaking study or be prepared to undertake a TAFE course part itme.
  • A highly motivated attitude and a keenness to learn

You will be Responsible for

  • Level One helpdesk support tasks. This involves taking calls, lodging tickets and completing level one tickets
  • Setting up equipment including laptops, workstations, wireless devices, telephones, switches etc prior to onsite deployment.
  • Attending on site both in a solo capacity deploying workstations
  • Attending onsite assisting senior engineers
  • Setting up of users on the Microsoft M365 Stack. This will include additiosn, deletions and password resets.
  • Meeting client SLA’s and KPI measurements
  • Clear concise communication with both clients and other engineers
  • Identifying areas of improvement at client locations and alerting our account management team.
  • Reporting on tasks achieved and issues identified.

Essential technical Knowledge

  • Working knowledge of Windows 10/11
  • Know how to install printers
  • Know how to setup emails
  • Know how to patch workstations and Laptops
  • Know how to network your PC at home
  • Troubleshoot skills

You will come to us with

  • Highly motivated with a “can do” attitude
  • Excellent people skills – passionate about the team, loved and respected by customers.
  • Multitasking ability – you can keep many customers happy at once!
  • A high level of trust and integrity.
  • Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients.
  • A sense of humour.

Other benefits include Study Leave, salary sacrifice benefits, and flexible working hours when required.

Nortec offers an excellent remuneration package and benefits including

  • Dynamic, challenging yet supportive work environment
  • Ongoing training, training days and study days.
  • Reimbursement of home internet. (Partial)
  • Onsite gym.
  • If an Onsite engineer a mobile phone or phone plan allowance will be provided.
  • An awesome team of people to work with
  • A company that Genuinely cares about you

Please fill out the form below and attach your CV and cover letter