Since 1992 Nortec has been working with small to large businesses, delivering a range of I.T. Solutions and Services.
We have over 20 years of experience in managing and maintaining client networks. Many of our current clients have also been with us for this time.
The company was founded by brothers Mark and David Norris (pictured) back in 1992 in their parents’ garage. The business started with letter box drops around local areas advertising educational software for children. David had a background in technology having worked for companies such as Westpac and IBM; while Mark had a background in teaching having been a primary school teacher.
The business quickly grew. As a result, we were able to lease a first-floor office on the main road running through Castle Hill in Sydney. Within a year we had taken over the ground floor of the same building. We credited this growth to our belief to: provide a high level of service to small and mid-level businesses.
Being business owners ourselves, we understood the problems business owners had and could provide them with cost-effective solutions. Our proactive approach enabled us to work with many companies and technologies (Lantastic, Novell – anyone?), while establishing ourselves as a leading supplier and support company for businesses.
This brought us to the attention of Ian Penman, the Managing Director of Compaq who worked with us to create the first franchise Compaq Connect Store. Here is a news article from Computerworld announcing it. Although this was a fantastic idea and great opportunity, the concept was ahead of its time – and unfortunately, after a year, Compaq decided to pull the plug on the Connect Store.
At about this time, major retail outlets started to stock computer equipment in their stores. Back then their sales pitch was to ” go on down to Nortec, ask them everything you need to know, get your best price, then come back to us and we will beat it “.
What was once a specialist market had now become a box move with no thought or care. So we reinvented our business. With the underlying philosophy that other businesses still required specialist help, we focused our efforts on being a business to business (B2B) company. However, even today, we still receive phone calls from Mums and Dads who bought computers from us so many years ago, needing a refresh.
When we first opened our retail store we saw a need in the market for helpful advice with fantastic followup service. Back then our tag line was was: Where Quality and Service Count. After 20 years, we still believe in this tag line but have modified it brings it more in line with our business orientation. We offer:
Insightful Technology Solutions and Service: Quality Outcomes.
We believe successful businesses gain a competitive advantage by investing in I.T. solutions designed to help them achieve their business goals. Our team focuses on selecting the right solutions, customised integration, internal training and ongoing support and maintenance. This ensures your business network continues to run at an optimal level while supporting your growth and expansion.
Even after 20 years, I am still passionate about this industry and I still believe more than ever that technology is not about someone working on your infrastructure remotely. Its about regularly speaking with business owners to determine current and future business needs and designing a solution to meet those needs. Contact Nortec today, I am more than happy to come out and have a business discussion with you.